RETURN AND EXCHANGE POLICY

Exchange & Refund policy

 

 

Product Exchange

We wish that all our customers enjoy shopping at TudungKini.com. If you change your mind and intend to exchange for other product, exchange request has to be submitted within 7 days from the date of receipt. Please contact us via email (customercare@tudungkini.com) or WhatsApp us at (+60172086668), then you are required to fill in a form and follow the instructions accordingly.

Please take note that we only accept products for exchange if it is in the original purchase condition with the tag intact. The cost for original package return and exchange shall be borne by the customers.

 

  

Refund

 We sincerely hope that you enjoy shopping at tudungkini.com. However, if you intend to request for refund, please take note that we only issue refund if:

  • You did not receive your order. (Eg: Shipment was lost), and we ran out of stock for your desired product.   -OR- 
  • You received a defective product but we ran out of stock for your desired product.

If any of the condition above has been fulfilled, we will refund your money within 7 days.through the same payment method you used for your purchase.